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Privacy Policy

Effective Date: 01/21/2025

Company: Jarvis HVAC LLC (“Company,” “we,” “us,” “our”)

Website: https://Jarvishvac.com

Contact: jarvishvacr@gmail.com | (774) 339-5252 | 25 Rockdale St, Mattapan, MA 02126

1) What This Policy Covers

This Privacy Policy explains how we collect, use, share, and protect information when you:

  • Visit our website or use online forms/chat
  • Call, text, or email us
  • Request an estimate, schedule service, or purchase HVAC services
  • Interact with our ads, social media pages, and reviews

2) Information We Collect

A. Information you provide

  • Contact info (name, phone number, email, address)
  • Property and service details (equipment type, issues, photos you submit, access instructions)
  • Scheduling info (preferred times, appointment notes)
  • Payment and billing info (processed by our payment providers; we may store limited payment tokens/last 4 digits)
  • Communications (emails, texts, chat messages, voicemail; calls may be recorded where permitted)

B. Information collected automatically

  • Device and website usage data (IP address, browser type, pages viewed, time on site)
  • Cookies and similar technologies (see Section 9)

C. Information from others

  • Referral partners, lead sources, or advertising platforms (e.g., when you click an ad)
  • Review platforms (public review content and username)

3) How We Use Your Information

We use information to:

  • Provide estimates, schedule appointments, and deliver HVAC services
  • Communicate with you (confirmations, reminders, updates, invoices)
  • Process payments and prevent fraud
  • Improve our website, services, training, and quality assurance
  • Send marketing messages (with opt-out options)
  • Comply with legal obligations and enforce our terms

4) Text Messages, Calls, and Consent

If you provide your phone number, you may receive calls and texts about:

  • Appointment confirmations/reminders
  • Service updates, invoices, and follow-ups
  • Promotional messages (only if you opt in or where allowed)

Message frequency varies. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP. For help, reply HELP or contact us.

5) How We Share Information

We may share information with:

  • Service providers (scheduling/CRM, call answering, texting/email tools, website hosting, analytics)
  • Payment processors (to complete transactions)
  • Technicians and subcontractors (to perform services)
  • Legal/compliance (to comply with law, respond to subpoenas, protect rights/safety, prevent fraud)

We do not sell your personal information in the traditional sense. If your state defines “sale” broadly, see Section 11.

6) Data Retention

We keep personal information as long as needed to:

  • Provide services and maintain business records
  • Meet legal/tax/accounting requirements
  • Resolve disputes and enforce agreements

We delete or de-identify information when no longer needed.

7) Security

We use reasonable administrative, technical, and physical safeguards. No system is 100% secure, so we cannot guarantee absolute security.

8) Your Choices

You may:

  • Request access, correction, or deletion (subject to legal exceptions)
  • Opt out of marketing emails using the unsubscribe link
  • Opt out of marketing texts by replying STOP
  • Disable cookies (see Section 9)

9) Cookies and Analytics

We use cookies and similar technologies for:

  • Site functionality
  • Analytics (e.g., traffic, pages visited)
  • Advertising measurement (if applicable)

You can limit cookies through your browser settings. Some features may not work properly without cookies.

10) Third-Party Links

Our site may link to third-party sites (review platforms, financing providers, etc.). Their privacy practices are governed by their own policies.

11) Changes to This Policy

We may update this policy from time to time. The “Effective Date” will change when updates are posted.

12) Contact Us

Jarvis HVAC LLC
25 Rockdale St, Mattapan, MA 02126
jarvishvacr@gmail.com
(774) 339-5252